Questions? Give us a call at 630-797-4918

About Us

Dukane Store

Dukane IAS, LLC
2900 Dukane Drive
St. Charles IL 60174 USA
tel 630-797-4900
fax 630-797-4949
ussales@dukane.com

Privacy Policy
We do collect information about visitors and customers, but use this information only for our own internal purposes. Your information will be held confidential by Dukane IAS, LLC and will never be sold to any other entity.

Billing
When you place your order online, the e-store immediately seeks pre-authorization to bill your credit card the amount of the order including the sales tax and shipping/handling charges shown. If you desire exemption from sales tax or desire to pick up your order at our plant, please make a note when you are given opportunity in the ordering process (and provide appropriate tax-exempt documentation to fax 630-797-4949), and we will adjust these amounts at the time we process your order for shipment. Sales tax, if we are required to collect it, is computed at the highest rate for anywhere in your state, and will be adjusted downward before your card is charged if appropriate for your jurisdiction.

IMPORTANT! Your card will be billed ONLY for merchandise, for actual freight charges (generally less than the shipping/handling charge shown), and the actual sales tax your jurisdiction requires us to collect. You will receive an invoice by mail from us indicating the exact amount charged to your card after we ship. Your card will not be charged until we complete the shipping process. The minimum order amount is $25.00.

Non U.S. Customers please note that prices quoted are ex-works, Dukane IAS, LLC, St. Charles, Illinois, USA, INCOTERMS 2010.

Shipping
Almost all products appearing in this store ship within 1-2 business days. If we are unable to ship any item you order within that time frame, we will contact you by phone or e-mail and let you know what your options are. Dukane IAS, LLC now provides online UPS Shipment Tracking at www.dukane.com/us by simply entering your Dukane IAS, LLC Sales Order Number (provided on your written order confirmation). It is very important that you enter a current and correct telephone number and e-mail address when you order.
Unfortunately, at this time we cannot split shipping or invoicing on any orders placed through the e-store, so please order items with varying lead times on separate orders. Also, please order training programs on separate orders from other merchandise, and order training programs that are in different months on separate orders. Thank you, this will optimize processing your order.

Warranties
Warranties for all products offered are as specified in Dukane IAS, LLC's standard product warranty documents as updated from time to time. To request copies of our warranty documents, return to the Dukane IAS, LLC Home Page using the navigation buttons at left, or e-mail at ussales@dukane.com.

Return Policies
Dukane IAS, LLC will not allow credit for returned goods except in accordance with standard warranty procedures, or unless otherwise agreed prior to their return. A 20% restocking charge will be assessed on all new and unused standard products authorized for return. Tooling, horns, and fixtures are not returnable.

If you have any questions or comments about this e-store, we would very much like to hear them. E-mail any comments to ussales@dukane.com.